General Information

FAQ

Check In / Check Out time

Check in starts at 3:00pm, check out 12:00pm.

Early Check In or Late Check Out

Early check in and late check out available at an additional charge only upon availability.

How many rooms are there at the C. Baldwin Hotel?

354 Rooms

What do I need in order to check in?

Valid ID, Credit or Debit Card for Incidentals, and you must be 18 years or older

What is the hotel's cancellation policy?

Dependent on booking platform and your reservation

Contact for Reservation Changes

Dependent on booking platform and your reservation

Does C. Baldwin have ADA-Compliant Accommodations

Yes, we have multiple room types that are both hearing and mobility accessible. It’s recommended to call or email to confirm that your booking is marked as an ADA room reservation.

Does the hotel allow smoking?

We are a nonsmoking property. A fee of up to $250 will be assessed for smoking in room. Please ask the Front Desk for locations of designated outdoor smoking areas.

Are pets allowed at the hotel?

Yes, dogs are welcome! There is a $100.00 nonrefundable fee, and a 75lb weight limit.

Photography & Media Requests

If you’re interested in photography at C. Baldwin, please submit your information via our Photography Request Form. You can review our commercial photography policy here.

 

AMENITIES

Does the hotel have a fitness center?

es, our fitness center is on the 1st floor and is open 24 hours.

Does the hotel offer Dry Cleaning or Laundry service?

Yes, valet laundry is provided Monday – Saturday. Express laundry available Sunday at an additional cost.

Does the hotel have a pool?

No, our hotel does not have a pool.

What cleaning services are available?

Housekeeping service is offered daily upon request

Is Wi-Fi available?

Standard Wi-Fi is complimentary with your Hilton Honors Membership, and premium at a fee

What activities do you have available for children?

None

Are there rollaway beds available?

Yes rollaway beds are available

 

TRANSPORTATION & PARKING

What is the hotel street address?

400 Dallas St, Houston, TX 77002

Does the hotel have a shuttle?

Yes, we have complimentary service to the downtown area, within a 2-mile radius of the hotel.

Are you close to public transportation?

The City of Houston METRO transport has various bus and rail stops close to the hotel. You can find more information here: www.ridemetro.org

Does your hotel have parking facilities and valet parking?

Yes, valet and street parking are available, street parking overnight is not recommended. Daily Valet Parking: $32.00 (+ Tax) per day, and overnight valet parking: $60.00 (+ Tax) per night.

 

DINING

Does the hotel provide room service?

Yes, we offer in room dining every day from 6:30am to 11:00pm.

Does the hotel offer any dining options?

We have a full-service restaurant, Rosalie, as well as our Lobby Bar, and our morning quick bites option Good 2 Go. Hours of operation can be found HERE

Where can I go for coffee?

Coffee is available at Good 2 Go on the 1st floor adjacent to Lobby Bar.

 

OUR DOWNTOWN HOUSTON HOTEL

PARKING & TRANSPORTATION

  • Daily Valet Parking: $32.00 per day (plus tax)
  • Overnight Valet Parking: $60.00 per day (plus tax)

HOUSE CAR

  • Available Daily: 7am-10pm
  • Service Area: 2-mile hotel radius